Frequently Asked Questions

A septic system is an underground wastewater treatment system commonly used in rural areas without centralized sewer systems. The system consists of two main components:

The Septic Tank: Wastewater from your home flows into the tank where bacteria naturally break down solids. The heavier solids settle to the bottom as sludge, while lighter materials like oils and fats float to the top as scum. The partially treated liquid (effluent) in the middle flows out to the drain field.

The Drain Field (Leach Field): The effluent is distributed through perforated pipes buried in gravel trenches. The soil around the pipes further treats the wastewater by removing harmful bacteria and viruses before the water returns to the groundwater.

Most septic tanks should be pumped every 3-5 years. However, the optimal pumping frequency depends on several factors:

• Household size: A family of 6 will need more frequent pumping than a family of 2
• Tank size: Smaller tanks fill faster and need more frequent pumping
• Water usage: Higher water consumption means faster tank filling
• Volume of solids: More people means more solid waste entering the system

We can help you determine the right pumping schedule for your specific situation.

Watch for these warning signs that your septic system may need attention:

• Slow drains: If multiple drains in your home are slow, it could indicate a full tank or drain field problem
• Gurgling sounds: Unusual gurgling in pipes when using water
• Sewage odors: Smells in your yard or near drains indoors
• Lush grass: Unusually green or fast-growing grass over the drain field
• Soggy ground: Standing water or muddy areas in your yard
• Sewage backups: Waste backing up into toilets or drains

If you notice any of these signs, contact us immediately for an inspection.

Your septic system is designed to handle human waste and toilet paper only. Even products labeled "flushable" can cause problems.

Never flush:

• Baby wipes, cleaning wipes, and disinfecting wipes
• Feminine hygiene products and condoms
• Paper towels, tissues, and cotton balls
• Grease, fats, and cooking oils
• Paint, solvents, and household chemicals
• Coffee grounds and eggshells

These items don't break down properly and can clog your system or damage your drain field.

Yes, you can use a garbage disposal, but it will increase the load on your septic system and may require more frequent pumping. Food scraps, especially those high in fats and oils, can:

• Increase the rate at which solids accumulate in your tank
• Potentially overload your drain field if too much organic material passes through
• Create more frequent odors

If you use a garbage disposal, consider pumping your tank every 2-3 years instead of 3-5 years, and avoid putting fibrous foods (celery, corn husks) or very oily foods down the drain.

We offer a complete range of septic services:

• Septic Tank Pumping: Regular pumping to prevent backups and extend system life
• System Installation: New septic system installation for new construction or replacements
• System Repair: Expert diagnosis and repair of all septic system components
• Inspections: Comprehensive inspections for real estate, mortgages, or peace of mind
• Drain Field Services: Repair and replacement of drain field components
• Emergency Service: 24/7 emergency response for septic emergencies

View all our services →

Pumping costs vary based on several factors including tank size, accessibility, and location. Generally, our septic tank pumping services start at $189 for standard residential tanks.

Factors that affect pricing:

• Tank size: Larger tanks require more time and equipment
• Accessibility: Hard-to-reach tanks may require additional equipment
• Location: Travel distance may affect pricing for very remote locations
• Sludge level: Exceptionally full tanks may take longer to pump

We provide upfront quotes before starting any work. Contact us for a free estimate →

Yes, absolutely! Septic emergencies don't follow business hours, and neither do we. Our team is available 24 hours a day, 7 days a week for emergencies including:

• Sewage backups into your home
• Major leaks or pipe breaks
• Frozen pipes during winter
• Odor problems making your home unlivable

Call our emergency line at (651) 257-6899 for immediate assistance.

With proper maintenance, a well-built septic system can last 25-40 years. However, various factors affect lifespan:

• Maintenance: Regular pumping and care can significantly extend system life
• Usage: Systems handling more water or solids may wear faster
• Soil conditions: Drain fields in poor-draining soil may fail sooner
• Installation quality: Professional installation ensures proper function

The tank itself may last 40+ years, while drain fields typically last 20-30 years before needing attention.

Yes! We provide free estimates for all our services. There are a few ways to get an estimate:

• Online form: Fill out our contact form with details about your needs
• Phone call: Call us at (651) 257-6899 for a phone estimate
• Site visit: For larger projects, we can visit your property for an accurate quote

We believe in honest, upfront pricing with no hidden fees or surprises.

We serve Chisago City and surrounding communities throughout Minnesota, including:

Not sure if we cover your location? Give us a call at (651) 257-6899 and we'll let you know.

View our complete service area →

Yes! Our regular business hours are:

• Monday - Friday: 7:00 AM - 6:00 PM
• Saturday: 8:00 AM - 4:00 PM
• Emergency Service: 24/7, 365 days a year

While our office may not be open on Sundays, emergency services are always available.